How long does an urgent fix take?

Most critical theme, cart, or display issues are resolved within one to three hours. Issues related to checkout, apps, or tracking often require a longer isolation phase. An estimate is provided before work begins.

What happens if you can't find the cause?

The initial diagnosis remains free. If we cannot identify the cause within this scope, we let you know, share what we have eliminated, and you decide if you wish to proceed on billable time.

Do you work directly on the live theme?

No. We duplicate the theme, fix the issue on the copy, test, and publish only after your approval. This allows an instant rollback if needed.

Do you work on weekends?

Yes, 7 jours sur 7, from 9 h to 22 h. High-traffic weekends are precisely when downtime costs the most.

Urgent Shopify troubleshooting

When your store stops selling, every hour counts. We handle the breakdown immediately: bug reproduction, isolating the cause, estimation, fix.

Call +33 6 31 55 57 57 Message on WhatsApp

What you get

A developer on the phone

No tickets, no lengthy qualification forms: the person answering is the one who will inspect the code.

A free diagnosis

We reproduce the symptom on your store before stating anything. You know what is broken, even if you don't hire us for the fix.

An estimate before billing

Scope, estimated duration, cost. Nothing starts without your approval.

A retested buying journey

After the fix, we place a complete test order on mobile and desktop before handing back control to you.

Deliverables

Documented bug reproduction (URL, device, browser, steps)
Cause identified and explained in plain language
Fix applied to a duplicate theme, then published after approval
End-to-end order test, mobile and desktop
Written report of modified files and settings
Recommendations to prevent recurrence

Our response process

Five-minute qualification
Store URL, exact symptom, date of appearance, recent changes (theme, app, domain, update).
Reproduction
We replicate the issue on the visitor side before touching the admin area. An intermittent bug is handled differently from a consistent issue.
Isolation
Targeted deactivation, theme duplication, checking the console and network requests to isolate whether it is a theme, app, or configuration issue.
Fix and verification
Changes made on a duplicated theme, testing, publishing, followed by a full check of the purchasing journey.

Limits and prerequisites, honestly stated

We require Shopify collaborator access with the relevant permissions. Without access, any diagnosis remains theoretical.
Some issues stem from a third-party app: we fix theme and integration issues, but bugs internal to the app developer must be escalated to them.
The Shopify checkout cannot be freely modified without Shopify Plus. Some customisation requests are not feasible; we will tell you before billing.
An outage caused by an account suspension or a payment dispute is a matter for Shopify support, not code.

Related issues

Frequently asked questions

Answers to questions asked before work begins.

Is your store losing orders right now?

Free diagnosis, estimate before work begins, billing at 90 € HT / heure only after your approval.